Order Information & Policies
Ordering Information & Policies
Ordering - Direct Retail
If there are no dealers in your area, Home Owners may order our Foundation Vents, Soffit Vents, Garage Vents, and Attic Eave Vents on our EZRvent.com secure store out using a variety of credit card and other payment methods.
Payment, Pricing and Promotions
Payments may be made using VISA, MasterCard, Discover, American Express, and PayPal through PayPal secure checkout. Prices are subject to change without notice.
We do offer free shipping on orders of 8 or more vents on our web site if ordering direct: http://www.ezrvent.com/shop/order-direct/
We are also currently running a Local Dealer promotion for 10% off web pricing at our non big box local Dealers. See http://www.ezrvent.com/shop/go-local-promotion-off-web/
Contractor volume discount pricing starts at split cases of 24 vents or more. However free shipping does not apply to those direct orders. Contractor pricing is also available at our EZRvent Distributor locations or by calling EZRvent Direct Sales if there is not a Distributor near you.
Shipping & Delivery
We ship via UPS Ground or USPS Ground. Most orders are shipped within one to two business days. UPS overnight and second day air deliveries are available upon telephone request 760.908.2369
Special Order Lead Times
If items are noted as Special Order, a one to three week lead time may be required. In most cases, the lead time will be shown in your shown in your check out cart or on the Product Page you ordered from. If lead time is a concern, please call to confirm our current lead time before placing your order. 760.908.2369
Special Order Options
Color Orders - Molded in Colors
We color control our molded in colors. But some lot to lot variation and or inter frame swirling can be expected when viewed on close inspection. Minimum lot order size required on molded in colors.
Molded in color vents are currently not stocked and are only available via Contractor or Retailer special minimum order of (5) or more cases (36/case) at this time. Molded in Colors require a 4-6 week lead-time for color formulation from our plastics supplier.
Paint Prep and Primer Painted Special Orders
We currently charge a $6** surcharge per vent with a minimum Paint Prep lot fee of $90** per Paint Prep order (Flame Treat Paint Prep + 2 coats Valspar Primer prior to Heat Staking Mesh) (1-2 week Lead time required.)
Special Color Orders - Painted
Custom Color orders are arraigned by e-mail or phone and only taken by phone. Custom Colors are painted to closely match your samples. We do our best to color match custom color orders. However Custom Orders are not guaranteed to be a perfect match, but rather a close match.
Painted Vent Orders are made via email and or phone then Invoiced with Pre-Paid terms . (** Paint Pricing subject to change. Call for quote) Custom and Special Order items may not be returned or exchanged.
Standard Krylon Fusion colors:
We currently charge a $9** surcharge per vent with a minimum painting fee of $135** per color order for Standard Krylon Fusion colors . (Paint Prep, Fusion Primer + 2-3 coats prior to Heat Staking Mesh) (2 week Lead time required for paint cure.) For color pallet see: http://www.krylon.com/products/fusion-for-plastic/
Standard Valspar Plastic colors:
We currently charge a $9** surcharge per vent with a minimum painting fee of $135** per color order for For Standard Valspar Plastic colors. (Paint Prep, Valspar Primer + 2-3 coats prior to Heat Staking Mesh) (2 week Lead time required for paint cure.) For color pallet see: http://www.valsparpaint.com/en/find-the-right-product/exterior/spray-paint-1/plastic-paint.html
Custom House Paint Match of specified Color #
To Custom Match House Paint Color #s we currently charge a $10** surcharge per vent with a minimum painting fee of $150** per color order. (Paint Prep, Valspar Primer + 2-3 coats Specified Hose Paint Color# prior to Heat Staking Mesh) (3 week Lead time required for paint cure.) Our Current preferred choose of house paint is Benjamin Moore Aura Exterior. For color pallet see: Benjamin Moore website or Dealer
Custom Sizes and Custom Size Orders
Our FV100 vents can actually be modified to fit down to a 4.5" x 12.8" rough opening, or other combinations of .25" reductions per side from 5 x 14 ( i.e. 5" x 13", 4.5" x 13", 4.5" x 14" or . . .) by trimming some spacing shims that are on the back side. This is an easy modification to do with a Multi Tool, Dremel Tool, or Router.
FV100 Vent Rough Opening Fit Sizes (Standard):
5x13.5, 5x14, 5x14.5, 6x13.5, 6x14, 6x14.5, 6x16 replacement
FV100 Vent Rough Opening Fit Sizes - Reduced ( w/ trim tab modification):
4.5x13, 4.5x13.5, 4.5x14, 4.5x14.5, 5x13, 6x13
You could make the modifications yourself, or we charge $4 per vent to custom re-size the vents. If you would be making the modifications your self, you can order your vents via our normal web ordering process or through your local retailer.
To have EZRvent custom modify your vents to fit a 5” x 13” x or 4.5” x 13” opening, use the above link to order your standard product and use the below button to add the custom sizing surcharge to each vent in your order. You will add the quantity to be modified in the cart.
Custom Order items may not be returned or exchanged.
Items purchased and shipped directly from www.EZRvent.com may be returned within 30 days of shipment receipt for the purchase price of the vents in most cases. Shipping charges are non refundable. Partial returns of orders originally qualifying for free shipping may be subject to shipping charge assessments if non returned total drops below order threshold for promotion. Returns on orders that qualified for free shipping promotions will be assessed the original shipment charges as indicated on sales order. Custom Color or Custom Size products are non returnable. Vents that have been modified or painted are non returnable. Returns after 30 days of shipment receipt may be subject to a 20% restocking fee. Returns after 60 days of shipment receipt are subject to a 50% restocking fee.
All returns must be pre-authorized and returned in good condition. All items must be packaged in a manner to arrive undamaged. For Return Authorization, email: Customer.Service@ezrvent.com Please include your transition order # , Name, Phone #, shipping address, and reason for return in your email.
Additional Policies on the following pages:
Dealer & Contractor Inquiries
If you are interested in becoming an EZRvent Dealer or Installer, Please call us at 760.908.2369 or send an email to firstname.lastname@example.org
Most larger volume EZRvent Dealers will offer contractor pricing on orders of 24 or more vents. If there are no Dealers in your area, Contractors may order by contacting EZRvent at the above email or phone #.
Dealer / Distributor Ordering FAQ